Work At RETVE

Position Summary

The UI/UX and Web Designer will be responsible for developing and maintaining the visual design, usability and accessibility of RETVE’s website and web application.

The position will build upon the company’s existing high-fidelity prototype and help ensure that the platform provides a clear, consistent and user-friendly experience for Veterans with different backgrounds, abilities and levels of technical experience.

The designer will work closely with the Full-Stack Web Application Developer and the management team to translate product requirements, user feedback and operational priorities into practical interface designs.

Key Responsibilities

• Review and refine RETVE’s existing UI/UX prototype.
• Design responsive web pages and application interfaces for desktop, tablet and mobile use.
• Develop user flows, wireframes, mock-ups and interactive prototypes.
• Maintain visual consistency across the dashboard, employment, resume-building, housing, government-services and social-support modules.
• Improve the clarity and usability of forms, navigation menus, filters, notifications and user-profile functions.
• Create design components, icons, layouts and visual assets required for the platform.
• Collaborate with the developer to ensure that approved designs can be implemented effectively.
• Prepare design specifications and provide guidance regarding spacing, typography, layout and interface behaviour.
• Support accessibility-focused design, including readable typography, appropriate visual contrast, clear navigation and compatibility with assistive technologies.
• Review implemented pages and identify inconsistencies between the approved design and the functioning application.
• Participate in usability testing and collect observations regarding user interaction.
• Revise platform designs based on technical limitations, stakeholder feedback and user-testing results.
• Maintain organized design files, version records and documentation.
• Assist with the visual presentation of RETVE’s website, platform demonstrations, user guides and selected promotional materials.
• Ensure that illustrations, photographs and other visual assets are appropriately licensed or owned by the company.

Education and Experience

• A diploma or bachelor’s degree in graphic design, web design, user-experience design, interactive media, digital design or a related field.
• Practical experience designing websites, web applications or digital products.
• Experience preparing wireframes, high-fidelity designs and interactive prototypes.
• Experience working with developers during the implementation of digital interfaces.
• A portfolio demonstrating relevant UI/UX or web-design work.

Required Skills

• Strong understanding of user-interface and user-experience design principles.
• Ability to create clear and intuitive user journeys.
• Proficiency with common interface-design and prototyping tools.
• Understanding of responsive and mobile-friendly design.
• Knowledge of typography, layout, visual hierarchy and colour use.
• Awareness of digital accessibility principles.
• Strong attention to detail.
• Ability to organize and maintain design files and documentation.
• Effective written and verbal communication.
• Ability to receive feedback and revise work efficiently.
• Ability to collaborate with technical and non-technical team members.
• Time-management and task-prioritization skills.

Asset Qualifications

• Experience designing employment, education, community-service or public-resource platforms.
• Experience creating accessible digital interfaces.
• Familiarity with HTML and CSS.
• Experience conducting usability testing.
• Understanding of design systems and reusable interface components.
• Experience designing platforms intended for users with different accessibility needs.
• Familiarity with privacy-conscious form and account design.
• Knowledge of the Canadian digital-services or non-profit environment.

TO APPLY >> Please submit CV and a brief cover letter explaining your relevant experience.

Position Summary

The Full-Stack Web Application Developer will be responsible for developing, integrating, testing and maintaining RETVE’s web application.

The developer will convert approved UI/UX designs into functional platform features and establish the technical foundation required for user accounts, employment tools, resume development, application tracking, resource directories and future integrations.

The position will work closely with the UI/UX and Web Designer, management team and external technical advisors where specialized support is required.

Key Responsibilities

• Review RETVE’s Application Design Brief, existing prototype and technical requirements.
• Recommend and document an appropriate application architecture and technology stack.
• Develop front-end interfaces based on approved UI/UX designs.
• Develop and maintain back-end application functions and business logic.
• Establish and manage the application database.
• Develop user-registration, login, authentication and account-management functions.
• Implement user profiles and appropriate role-based access controls.
• Develop the core employment-module functionality.
• Support the implementation of military-to-civilian skills-translation workflows.
• Develop resume-building, editing and document-management functions.
• Implement job-search, filtering and job-application tracking functions.
• Develop dashboard notifications, activity summaries and user preferences.
• Prepare the technical foundation for future housing, government-services and social-support modules.
• Develop or configure APIs required for communication between application components.
• Assess future integration requirements with external services and data providers.
• Apply appropriate security practices, including secure data transmission, authentication controls and protection against common web vulnerabilities.
• Establish data-backup, recovery and error-logging procedures.
• Write clean, maintainable and documented code.
• Conduct unit, integration and functional testing.
• Identify, document and correct technical defects.
• Collaborate with the UI/UX designer to resolve implementation and usability issues.
• Support deployment to an appropriate testing or cloud-hosting environment.
• Monitor application performance and recommend improvements.
• Maintain technical documentation, configuration records and version history.
• Ensure that source code, repositories, hosting accounts and administrative credentials remain under RETVE’s control.
• Support future technical handover, maintenance and expansion of the platform.

Education and Experience

• A bachelor’s degree or diploma in computer science, software engineering, web development, information technology or a related field.
• Practical experience developing full-stack web applications.
• Experience with front-end and back-end development.
• Experience working with databases, APIs and authentication systems.
• Experience deploying and maintaining web applications.
• Demonstrated ability to test, troubleshoot and correct software issues.

Required Skills

• HTML, CSS and JavaScript or TypeScript.
• A modern front-end framework.
• A suitable back-end framework or server environment.
• Relational or non-relational databases.
• RESTful APIs or comparable integration methods.
• User authentication and authorization.
• Source-control and repository-management tools.
• Cloud-hosting or deployment environments.
• Testing and debugging tools.
• Secure software-development practices.

Asset Qualifications

• Experience developing employment, recruitment, resume-building or matching platforms.
• Experience working with document-generation or file-export functionality.
• Experience developing accessible web applications.
• Experience with cloud deployment, monitoring and continuous integration.
• Knowledge of Canadian privacy and data-protection considerations.
• Experience implementing analytics and application-performance monitoring.
• Familiarity with cybersecurity testing and incident-response practices.
• Experience preparing software for future scaling and third-party integrations.

TO APPLY >> Please submit CV and a brief cover letter explaining your relevant experience.

Position Summary

The Marketing Specialist will be responsible for increasing awareness of RETVE, communicating the platform’s value and supporting the gradual acquisition of users, partners and employer contacts.

The position will develop and implement marketing activities aligned with RETVE’s early-stage status. Initial efforts will focus on educational content, digital visibility, prototype demonstrations, user-feedback campaigns and relationship-based outreach rather than immediate large-scale advertising.

The Marketing Specialist will work closely with the Chief Marketing Officer, management team, UI/UX and Web Designer, and Partnerships and Community Outreach Coordinator.

Key Responsibilities

• Develop and implement RETVE’s digital marketing plan.
• Prepare marketing campaigns for Veterans, employers and supporting organizations.
• Manage and update the company’s social-media channels.
• Create educational content relating to military-to-civilian transition, employment preparation, resume development and available support resources.
• Prepare website articles, newsletters, social-media posts and email communications.
• Coordinate platform demonstrations, webinars and virtual information sessions.
• Support prototype-testing and user-feedback campaigns.
• Develop promotional materials, feature summaries, brochures and partner information packages.
• Maintain consistent brand messaging across digital and printed materials.
• Clearly distinguish completed platform functions from prototype and future features.
• Support search-engine optimization and website-content improvements.
• Monitor website traffic, social-media engagement, email registrations and campaign performance.
• Identify appropriate online communities and outreach channels for reaching Veterans.
• Coordinate targeted advertising after market validation and management approval.
• Maintain marketing calendars, campaign records and content schedules.
• Support employer- and organization-focused communications.
• Collect and organize user questions, comments and market observations.
• Review campaign results and recommend improvements.
• Ensure that marketing communications avoid guarantees regarding employment, housing, benefits or other third-party outcomes.
• Apply appropriate consent and unsubscribe procedures to commercial electronic communications.

Education and Experience

• A diploma or bachelor’s degree in marketing, communications, public relations, business administration, digital media or a related field.
• Experience in digital marketing, content creation or social-media management.
• Experience preparing marketing materials for a business, non-profit organization or digital product.
• Experience monitoring campaign performance and preparing basic marketing reports.
• Strong written communication skills.

Required Skills

• Strong written and verbal communication.
• Ability to explain digital products in clear and accessible language.
• Knowledge of social-media and digital-marketing practices.
• Content-planning and copywriting ability.
• Basic understanding of search-engine optimization.
• Ability to coordinate email campaigns and online events.
• Strong attention to accuracy and brand consistency.
• Ability to organize multiple campaigns and deadlines.
• Understanding of audience segmentation.
• Ability to interpret basic website and social-media analytics.
• Professional judgment when communicating with Veterans and community organizations.
• Ability to collaborate with management, designers and outreach personnel.

Asset Qualifications

• Experience marketing employment, education, social-impact or community-support services.
• Experience communicating with Veterans or other specialized communities.
• Familiarity with email-marketing and customer-relationship-management tools.
• Experience coordinating webinars or online workshops.
• Knowledge of accessibility and plain-language communication.
• Familiarity with Canada’s Anti-Spam Legislation.
• Experience supporting the launch of an early-stage digital platform.
• Basic graphic-design or video-editing capability.

TO APPLY >> Please submit CV and a brief cover letter explaining your relevant experience.

Position Summary

The Client Support Representative will provide front-line assistance to RETVE users and help ensure that questions, technical concerns and user feedback are addressed in an organized and timely manner.

During the early market-readiness stage, the position will support prototype testers and initial users as they navigate account registration, employment tools, resume-building functions, application tracking and platform resources.

The Client Support Representative will also document recurring concerns and communicate them to the technical, product and management teams to support ongoing platform improvement.

Key Responsibilities

• Respond to user inquiries through approved email, messaging or support channels.
• Assist users with account registration, login and basic profile-management issues.
• Provide guidance on navigating the platform’s employment and resume-building functions.
• Explain how users can access job-search, application-tracking, housing and government-resource information.
• Support the onboarding of prototype testers and early users.
• Record, categorize and track support requests.
• Identify recurring technical or usability concerns.
• Escalate software defects and security-related issues to the appropriate technical personnel.
• Follow up with users regarding unresolved requests.
• Maintain accurate records of support interactions and outcomes.
• Prepare frequently asked questions, onboarding instructions and user-support materials.
• Assist with user guides, platform walkthroughs and instructional content.
• Collect user comments and suggestions in a structured format.
• Support surveys, feedback sessions and usability-testing activities.
• Communicate recurring user needs to the development and management teams.
• Maintain confidentiality when handling user information.
• Avoid providing legal, medical, counselling, employment-placement or government-benefit advice outside the company’s authorized scope.
• Direct users to official agencies or qualified providers when appropriate.
• Help monitor user satisfaction and service quality.
• Contribute to the improvement of support procedures as the user base expands.

Education and Experience

• A diploma or degree in customer service, business administration, communications, social services, information technology or a related field.
• Experience in customer support, client service, help-desk operations or user assistance.
• Experience communicating with clients through email, telephone or digital support systems.
• Experience documenting inquiries and following established service procedures.
• Relevant practical experience may be accepted in place of formal post-secondary education.

Required Skills

• Clear and professional written and verbal communication.
• Patience, empathy and active-listening skills.
• Ability to explain digital functions to users with different levels of technical experience.
• Strong problem-solving and issue-triage abilities.
• Attention to detail when recording user requests.
• Ability to maintain confidentiality and exercise professional judgment.
• Strong organizational and follow-up skills.
• Ability to work with support records, ticketing systems or customer-management tools.
• Ability to recognize when an inquiry must be escalated.
• Ability to communicate respectfully with Veterans and users with different accessibility needs.
• Ability to work collaboratively with technical, marketing and management personnel.

Asset Qualifications

• Experience supporting users of a web application or digital platform.
• Experience in employment services, community support or social-impact organizations.
• Familiarity with accessibility-focused customer service.
• Experience preparing user guides or frequently asked questions.
• Knowledge of privacy-conscious handling of client information.
• Experience supporting Veterans, newcomers or individuals undergoing career transitions.
• Familiarity with basic software troubleshooting.
• Additional language abilities relevant to RETVE’s future users.

TO APPLY >> Please submit CV and a brief cover letter explaining your relevant experience.

Position Summary

The Quality Assurance Tester will be responsible for evaluating RETVE’s web application to identify technical defects, usability concerns and inconsistencies before wider user access.

The role will support the transition from functional development into controlled testing and market readiness. The tester will work closely with the Full-Stack Web Application Developer, UI/UX and Web Designer, Client Support Representative and management team to confirm that platform functions operate as intended and provide a reliable experience across supported devices and browsers.

The position may initially be established on a contract or project basis and expanded according to the scope of development, testing requirements and frequency of future software releases.

Key Responsibilities

• Review RETVE’s product requirements, application designs and planned user workflows.
• Prepare test plans, test cases and testing checklists for new and updated platform functions.
• Conduct functional testing of the website and web application.
• Test user registration, login, authentication and account-management functions.
• Evaluate user-profile creation and editing.
• Test employment search, filtering and application-tracking workflows.
• Review military-to-civilian skills-translation functions as they are developed.
• Test resume-building, editing, saving and export functions.
• Evaluate dashboard notifications, activity summaries and user preferences.
• Test housing, government-resource and social-support functions as they are introduced.
• Conduct testing across supported browsers, screen sizes and devices.
• Identify broken links, incomplete forms, navigation problems and inconsistent interface behaviour.
• Confirm that error messages are clear and displayed appropriately.
• Document technical defects with sufficient detail for developers to reproduce and correct them.
• Assign appropriate priority or severity levels to identified issues.
• Verify that reported defects have been resolved.
• Conduct regression testing following software changes.
• Support integration and end-to-end testing.
• Participate in accessibility-focused testing.
• Review basic performance, reliability and response-time concerns.
• Support security-related testing under the direction of qualified technical personnel.
• Maintain testing records, defect logs and release-readiness reports.
• Assist with user-acceptance testing involving selected prospective users.
• Review feedback collected by the Client Support Representative and identify recurring platform concerns.
• Provide recommendations regarding release readiness and required corrections.

Education and Experience

• A diploma or bachelor’s degree in computer science, software engineering, information technology, quality assurance or a related field.
• Experience testing websites, web applications or software products.
• Experience preparing test cases and documenting software defects.
• Familiarity with functional, integration, regression and user-acceptance testing.
• Experience working with developers and designers during software-development cycles.

Required Skills

• Strong attention to detail.
• Analytical and problem-solving ability.
• Understanding of software-testing principles and defect-management processes.
• Ability to follow technical and business requirements.
• Ability to reproduce and clearly document software issues.
• Strong written communication.
• Ability to organize test cases, results and supporting evidence.
• Knowledge of browser and device compatibility testing.
• Ability to distinguish between technical defects, design concerns and user errors.
• Ability to prioritize issues according to their impact on users and platform operations.
• Ability to work independently and meet testing deadlines.
• Ability to collaborate effectively with developers, designers and support personnel.
• Professional judgment when handling test data and confidential information.

Asset Qualifications

• Experience testing employment, recruitment, resume-building or community-service platforms.
• Familiarity with automated software-testing tools.
• Experience testing APIs and databases.
• Knowledge of accessibility-testing practices and recognized web-accessibility standards.
• Experience with performance or load-testing tools.
• Familiarity with secure software-development and cybersecurity-testing concepts.
• Experience using issue-tracking and project-management systems.
• Knowledge of cloud-hosted web applications.
• Experience supporting software-release and deployment processes.

TO APPLY >> Please submit CV and a brief cover letter explaining your relevant experience.

Position Summary

The Partnerships and Community Outreach Coordinator will be responsible for developing and maintaining relationships with organizations that may support RETVE’s platform development, market validation and future service delivery.

Potential stakeholders may include Veteran-support organizations, Canadian employers, employment-service providers, training institutions, community groups, housing and accessibility organizations, and professional transition-service providers.

The role will focus on building credible relationships, identifying opportunities for collaboration and ensuring that external communications accurately reflect RETVE’s current development stage. During Year 2, the role will focus primarily on community relationships, prospective user access and non-commercial stakeholder engagement.

The coordinator will work closely with the Business Development Director, Chief Marketing Officer, Marketing Specialist and management team.

Key Responsibilities

• Identify Canadian organizations relevant to Veteran employment and transition support.
• Research prospective employers interested in recruiting individuals with military experience.
• Develop a structured database of organizations, contacts and outreach status.
• Prepare outreach emails, introductory materials and meeting presentations.
• Contact prospective stakeholders through approved communication channels.
• Coordinate introductory meetings, platform demonstrations and follow-up discussions.
• Present RETVE’s concept, development status and intended value clearly and accurately.
• Explore opportunities for user feedback, pilot testing and community consultation.
• Seek introductions to prospective Veteran users and relevant professional networks.
• Develop relationships with employment agencies, training providers and educational institutions.
• Explore potential collaboration with housing and accessibility-service organizations.
• Identify suitable webinars, community events, conferences and networking opportunities.
• Support employer information sessions and Veteran-focused career events.
• Maintain records of meetings, correspondence, commitments and follow-up actions.
• Prepare meeting agendas, summaries and internal progress reports.
• Coordinate proposed letters of interest, collaboration discussions or memoranda of understanding where appropriate.
• Ensure that organizations are not publicly described as partners without documented authorization.
• Collect feedback from external stakeholders and communicate relevant findings to management and the product team.
• Identify potential sponsorship, referral or institutional-service opportunities.
• Monitor relevant developments within the Veteran-support and employment-services environment.
• Support the verification and updating of external resources included on the platform.
• Coordinate with the Marketing Specialist to ensure consistent public messaging.
• Represent RETVE professionally at virtual or in-person events.
• Maintain confidentiality regarding non-public discussions and business information.

Education and Experience

• A diploma or bachelor’s degree in business administration, community development, communications, public relations, marketing, social services or a related field.
• Experience in partnership development, stakeholder engagement, community outreach, business development or client relations.
• Experience communicating with organizations through written correspondence, presentations and meetings.
• Experience maintaining contact records and coordinating follow-up activities.
• Demonstrated ability to build and maintain professional relationships.

Required Skills

• Strong written and verbal communication.
• Professional presentation and relationship-building ability.
• Research and prospect-identification skills.
• Ability to explain RETVE’s platform and value proposition clearly.
• Strong organizational and follow-up skills.
• Ability to prepare meeting materials and written summaries.
• Ability to manage multiple stakeholder conversations simultaneously.
• Professional judgment and discretion.
• Ability to distinguish exploratory discussions from formal partnerships.
• Understanding of respectful and inclusive community engagement.
• Ability to communicate appropriately with Veterans, employers and service organizations.
• Ability to collaborate with marketing, business-development and technical personnel.
• Strong record-management and administrative skills.
• Ability to work independently while reporting progress consistently.

Asset Qualifications

• Experience working with Veteran-support organizations or military communities.
• Experience in employment services, recruitment, workforce development or career transition.
• Existing knowledge of Canadian non-profit, community-service or employer networks.
• Experience coordinating partnership agreements, letters of interest or memoranda of understanding.
• Experience organizing webinars, networking events or community consultations.
• Familiarity with customer-relationship-management systems.
• Knowledge of housing, accessibility, education or government-resource organizations.
• Experience supporting an early-stage technology or social-impact company.

TO APPLY >> Please submit CV and a brief cover letter explaining your relevant experience.